By mid-August 2018, we are phasing out iOS 9
This means that users who have not updated their iPads for iOS 10 or above will no longer be able to use the Prepare app. Users on iOS 9 or older versions will receive a message that the app is no longer supported by their iPad when they click the Prepare icon. Of course, these users will always be able to access Prepare via web access.
Update your ipad to the latest ios version
We encourage all users on iOS 9 to update as soon as possible to the latest iOS version.
See how to update to the latest iOS version.
If you have questions, feel free to contact our support at email@example.com